Privacy Policy

We may collect information in the following ways:

• Information you provide: such as your name, email address, phone number, mailing address, or messages you submit through contact forms or email.
• Donation-related information: if you donate through the website, our payment processor may collect billing details and payment information. TFS typically receives limited donation details (such as donor name, amount, and date), not full payment card numbers.
• Technical information: such as your IP address, browser type, device information, pages viewed, and approximate location derived from IP address (depending on your settings and the services we use).

We use information we collect for purposes such as:

• Responding to inquiries and messages.
• Processing donations and providing donation receipts when applicable.
• Maintaining and improving website performance and security.
• Communicating about department-related updates when you request or opt in.
• Complying with legal obligations and recordkeeping requirements.

We may use cookies or similar technologies to help the website function, understand usage, and improve performance. Cookies are small text files stored on your device.

If we use analytics tools, they may collect information such as pages visited, time on site, and general device/browser details. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We do not sell your personal information. We may share information only as needed in the following circumstances:

• Service providers: vendors that help operate the website (e.g., hosting, email delivery, analytics, donation processing). They may access information only to perform services for us.
• Legal and safety: if required by law or if necessary to protect the rights, safety, and security of TFS, our users, or the public.
• Organizational purposes: internal recordkeeping, reporting, auditing, or compliance where necessary.

Donations may be processed through third-party payment processors. Your payment information is handled directly by the processor and is subject to their privacy policy and security practices. TFS does not store full payment card information on our servers.

If you contact us by email or through website forms, we may retain your message and contact details to respond and for administrative recordkeeping. If you request updates or subscribe to communications, you may opt out at any time by following instructions in the message (if provided) or contacting us directly.

We retain information only as long as reasonably necessary for the purposes described in this policy, including recordkeeping, security, and legal compliance. Retention periods may vary depending on the nature of the information.

We take reasonable administrative, technical, and physical measures to protect information from unauthorized access, loss, misuse, or alteration. However, no website or internet transmission can be guaranteed to be 100% secure.

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through this website, please contact us so we can take appropriate steps.

Depending on how you interact with the website, you may have the ability to:

• Control cookies through your browser settings.
• Request corrections to inaccurate information you provided.
• Request that we delete certain information, subject to legal or operational requirements.
• Opt out of non-essential communications.

This website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

We may update this Privacy Policy from time to time. Updates are effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle information, contact us at info@tfsfire.org.